Western Electrical Privacy Statement
Western Electrical respects the rights of individuals to determine to whom they give their personal information and how this information is used. Western Electrical may collect and use your information in order to provide better customer service by striving to meet your needs and expectations.
We will not sell your information to any other organisation.
We will be fair and open about the way we collect information about you and what we intend to do with the information. We may share information about you with our affiliated companies and related companies and contracted service providers, as well as Western Electrical outlets to assist them to improve the quality and standard of service they provide to you. We also provide information to industry bodies and others for the purposes of audits of our records. Our outlets affiliated companies and related companies share information with us about you so that we can learn more about your expectations of us and how we can meet them. Where practicable, we will collect personal information directly from you. If we receive information about you from someone else or provide information to someone else about you, like our Western Electrical outlets or contractors providing services to us, wherever possible we will make sure they comply with the Privacy Principles.
We will be open with you about the kinds of personal information we hold and what we do with it. We will strive to ensure that information about you is accurate when we collect or use it. Wherever possible and appropriate we will let you see the information we hold about you and correct it if it is wrong. If we do not grant you access to your personal information we will tell you why.
We will keep your information secure. Only properly authorised people are permitted to see or use it. We will take steps to protect your privacy if we send personal information about you outside China.
When we no longer use your information we will take care to properly de-identify it or destroy it.
If you are unhappy with the way we have collected, used or shared your information we will investigate and respond to your complaint. Please Contact Us.
FURTHER INFORMATION ABOUT WESTERN ELECTRICAL'S USE OF PERSONAL INFORMATION GENERALLY
Western Electrical's use and disclosure of personal information
Customer and Product Surveys.
From time to time Western Electrical's surveys its customers regarding their satisfaction with Western Electrical's products and services and the products and services provided by its outlets.
If you do not wish to participate in any survey received from Western Electrical, please Contact Us. Western Electrical will note your request and respect your wish not to receive any future surveys.
If you choose not to participate in surveys conducted by Western Electrical, Western Electrical is less able to improve its products and services and the products and services provided by its retailers and contracted service providers.
From time to time Western Electrical sends marketing materials to its customers and other people who have provided Western Electrical with personal information about products and services offered by Western Electrical, its outlets and its affiliates.
If you do not wish to receive marketing materials from Western Electrical, please Contact Us. Western Electrical will note your request and respect your wish not to receive any marketing materials.
If you choose not to receive any marketing materials from Western Electrical, you may miss out on special product and service offerings and opportunities.
What Information Western Electrical May Collect
The main ways in which Western Electrical collects personal information from you is from information you provide to our outlets (who then provide that information to us), market surveys, product focus groups, our customer assistance service (via mail, email and telephone enquiries) or websites searching.
The personal information collected by Western Electrical is likely to include a range of information including your name, address, telephone number, and other information you may voluntarily provide to us.
Complaints Handling & Contact Details
If you have a complaint regarding Western Electrical's management of your personal information or wish to correct any errors in the personal information Western Electrical holds about you, please link to our Contanc page and contact us.
Western Electrical will provide written acknowledgement of receiving your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint.
Unless it does not agree to your request for correction of personal information, in most cases Western Electrical will make the corrections requested to your personal information it holds within 30 days of receipt of your request. If Western Electrical does not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you.
Western Electrical relies on the accuracy of personal information as provided to it directly or indirectly. We encourage you to Contact Us if the personal information we hold about you is incorrect.
If you wish to obtain access to your personal information held by Western Electrical, please Contact Us.
Western Electrical will provide written acknowledgement of receiving your request for access within 7 days of receipt. Unless it does not agree to your request for access of personal information, in most cases Western Electrical will provide you with access within 30 days of receipt of your request. If you request corrections to your personal information, if Western Electrical does not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you. If Western Electrical agrees with your request these changes will be made as soon as practicable.
Transfers Inside and Outside China
Western Electrical will ensure that contractors, affiliated companies and related companies that need to see personal information are compliant with the Privacy Principles or a legislative regime which is at least as rigorous as the Privacy Principle. All agreements with these third parties will impose this obligation. You can contact these third parties directly to request access to the personal information they hold about you.
Information Storage & Security
Western Electrical stores personal information in transmission logs and archive systems for a period Western Electrical considers reasonable depending on the primary purpose for which that information was collected. Only personnel who have a need to access personal information to perform their job will have access to that information. The physical and electronic security systems at Western Electrical comply with the recommendations of the Chinese National Privacy Commissioner.
Destruction and de-identification
Personal information will be de-identified or destroyed when it is no longer required. The de-identification and destruction process will be in accordance with the recommendations of the Chinese National Privacy Commissioner and will ensure that the personal information cannot be re-identified at a later date.
Training of staff
Western Electrical will ensure that its employees receive training (and refresher training) about the management of personal information relevant to their respective roles and responsibilities. Only properly authorised people are permitted to see or use personal information held by Western Electrical.